Where is my Order??

I thought long and hard about whether or not to write this post. I never want to say anything negative about anyone. I believe giving people/companies the benefit of the doubt. Unfortunately I just can't keep this to myself, I believe my readers should know my personal experiences when it comes to shopping.

As most of you know Kohl's has had some AMAZING discount codes and offers this past month and I am sure most of you have purchased one thing or another from them. I know I did. I couldn't help myself when they had the Dolly & Me Holiday Dresses marked down and they released a 20% off code as well as a free shipping code. Thinking back now after going through what I have had to deal with, I wish I had passed on ordering online from Kohl's.

I placed my order on December 5th. I ordered the Dolly & Me dresses and a shirt for my son to wear on Christmas. Went through the usual online ordering process and received my order confirmation email. Personally I normally dont open the emails, I just leave them in my inbox and delete them once I get my order. Cause typically you receive an email when your order has been shipped. I checked my bank account online and the funds were on hold. So I didn't once think anything was wrong with my order. Well by mistake I deleted the email that had my order number in it. I was unable to retrieve the email or even look it up on Kohl's website cause I didn't create an account when I placed my order. I will fully admit that these two mistakes could have easily solved my problem from the beginning.

After 7 days of not receiving any email about my order being shipped, I called customer service. I explained my problem with deleting the email and not having my order number. The CS rep attempted to look up the information by my email address and my name, but told me that my order never went through. I checked my bank account and the hold was gone, and I was never charged for the order. I was a bit upset, but I just placed a second order on the phone with CS. All was good, I even got the same items a bit cheaper this time, cause the sale prices were lower.

This order was placed on December 11th.

On December 12th I got an email from Kohl's saying my order had shipped. After checking the order number and the order date on the email, this order was the FIRST order that I placed, the one that the CS said never existed. Oh really?? It was being shipped FedEx SmartPost, which means that it will be handed over to the USPS for final delivery and was to be delivered on December 17th.  I called customer service yet again and explained the problem, I asked if I could cancel the order that I placed on December 11th and they stated it was already processed and that I would have to wait to receive it and then return it for a refund. Ok fine.

On December 16th I get an email from Kohl's saying that my SECOND order was being shipped. This shipment was coming UPS and was to be delivered on December 20th.

So I waited. December 17th came and went and no package. I checked the tracking and it stated that it left the Fed Ex Warehouse on December 16th in Northborough Ma, this is just a few towns away from where I live.

December 20th. I received my SECOND order, that was placed a week after the FIRST order. Still haven't received the first order. Today is December 21st, I still haven't gotten the first order. I was charged for it, tracking is not updating, it still is only saying that it left the FedEx warehouse on December 16th.

I place a phone call (this is the 3rd one) to Kohl's to find out what is going on with my package. I am on hold for 15 minutes. Customer Service picks up the phone, I state that I am trying to find out where my order is and I get hung up on. So now I have to call back again..(4th Time). On hold yet again, explain my situation again and the customer service rep has no clue why I haven't gotten my order yet. She says she will place an email to FedEx and the USPS asking them to tell me where my package is and when to expect it to be delivered. This is after her telling me I will recieve it by Christmas. But then again she doesn't know why I haven't gotten it yet, nor does she even know where it is. So now I am supposed to wait for an email from Kohl's, once they hear back from FedEx and USPS.

I am thankful that I did receive one of the DUPLICATE orders, and that the kid's will have their clothes for Christmas Day.

I did place an email into Kohl's Corporate about how unhappy I was as a customer, but I will keep my feelings about that response to myself.

I can only hope that if anyone of you placed an order with Kohl's that you had a much easier experience than I did.

My Christmas Anxiety!!

Don't get me wrong Christmas is my favorite holiday of the year. I always look forward to spending time with my family and watching my children's eyes light up on Christmas morning when they open up their piles of gifts. Your typical Christmas anxieties don't bother me at all, I actually enjoy them. I find shopping Black Friday an amazing adrenaline rush. Wrapping presents (at least this year) was quality time spent with the Hubby. I will admit one of my favorite things to do during the holidays is eat...hee hee. My step-father and my mother always have the best recipes and foods for all of us to enjoy.

So I am sure you wanna know what my anxiety is all about??? If you ask some of my family members, they would probably tell you that I have OCD when it comes to alot of things in my life. I especially have it when it comes to cleaning and organizing my house. I guess you could call me........

After all the gifts are unwrapped and I have toys and clothes and whatever else all over my house...I start to get anxiety. I need to make sure everything has a place and its put away where its supposed to go. My children's bedroom is always clean (well unless they have dumped out all their toys on the floor LOL). They have plastic bins for specific types of toys. Everything has a place. I remember as a kid we would just leave our pile of toys/clothes and gifts under the tree for days until it slowly made its way into our bedrooms and put away. So I am not sure why I am the way I am now about this. I make my husband put away all his new gifts, and no they can't just be piled up in the bedroom for him to put away another day, it has to be done NOW. Its horrible I know, but if things are done, as soon as possible, then Mommy will not be at peace.

LOL...yes this is exactly how I am.